Returns & Exchanges

At The Derma Co, we want to ensure you are completely satisfied with your skincare journey. If you receive a damaged, defective, or incorrect product, you can initiate a return or exchange request within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

• 2.
  Upload Proof

  Provide clear images or a short video of the product and its packaging to help our team verify the damage or discrepancy.

• 3.
  Quality Check

  Our logistics partner will pick up the item, and it will undergo a quality inspection at our warehouse to ensure it is in its original condition.

• 4.
  Refund or Replacement

  Once approved, we will process your refund to the original payment method or dispatch your replacement product within 5-7 business days.